Quick answers about ordering, delivery, cashless payments, and support on IslaMove.
IslaMove currently delivers within our active service areas in Siquijor. Enter your delivery location in the app to check whether your address is covered.
We're continuing to expand, so more areas will be added as our network grows.
Delivery fees are set per restaurant and per destination municipality (for example San Juan, Siquijor town, Larena). Each restaurant publishes its own delivery fee for every region it serves.
You see the delivery fee for your selected location before checkout on the website or in the app. There are no surprise delivery charges after you place the order.
IslaMove charges a service fee of 5% of (food subtotal − any discount + delivery fee), plus a fixed ₱15, rounded up to the nearest peso.
In short: service fee = ceil(((food_subtotal − discount + delivery_fee) × 5% ) + ₱15). This fee covers payment processing and is separate from the delivery fee paid to the rider. Restaurant partners receive 100% of the stated food order value. Current rates are shown at checkout and may be updated by IslaMove.
IslaMove is fully cashless.
We accept GCash, Maya, QR Ph, Visa, Mastercard, Apple Pay, Google Pay, and international debit and credit cards. Available payment options will be shown during checkout.
No. IslaMove does not accept cash on delivery or cash payments.
Every order is prepaid online. This keeps checkout simple for tourists and locals, and means restaurants do not have to handle cash for delivery orders.
Yes. IslaMove is for locals and visitors alike. If you're staying at a hotel, resort, hostel, guesthouse, Airbnb or other accommodation within our delivery area, you can have food delivered directly to you.
International debit and credit cards, Apple Pay, and Google Pay are supported for added convenience. Available options appear at checkout.
Restaurant partners receive their food earnings through IslaMove remittances (Pay Me Now or scheduled payouts), not by collecting cash from customers at the door.
Because checkout is cashless - including international cards, Apple Pay, and Google Pay - partners can serve tourist spend without handling foreign cash or COD.
Restaurants interested in joining can contact us via the Contact page.
No. Our page is designed to be mobile first. If you like, we have a native Google Play app today (iOS is still coming).
The IslaMove customer app is currently available for Android through Google Play.
Download the app, create your account, choose a restaurant and place your order directly from your phone.
Restaurants manage their own availability on IslaMove. If a restaurant is offline, temporarily closed or not accepting orders, it will not be available for ordering in the app and you will be informed about it before checking out.
Restaurant availability and operating hours may change throughout the day.
If you need to change or cancel an order, contact IslaMove as soon as possible.
Once a restaurant has accepted and started preparing your order, changes or cancellations may no longer be possible.
Contact the IslaMove team and provide your order details.
We'll review the issue and coordinate with the restaurant or rider when necessary to help resolve it as quickly as possible.
If a refund is approved, it is returned to your original online payment method through our payment operator whenever possible.
Processing times may vary depending on the payment provider, card issuer or bank. IslaMove will assist with the transaction from our side, but some processing times are controlled by the payment provider.
Our refund policy is detailed on the Refund and Cancellation Policy page.
Restaurants interested in joining IslaMove can contact our team through the IslaMove website or our official social media channels.
You can contact the IslaMove team through the Contact page on islamove.com or through our official IslaMove social media accounts.
For questions about an existing order, please include your order number so we can assist you faster.
If you are our registered user, you can create a ticket from your profile over web page or using the app.
