How to check if a food delivery service in the Philippines is legit

A practical checklist for shoppers — and how IslaMove answers each point.

Before you share a card, e-wallet, or home address with a food delivery app, ask who runs it and whether they follow Philippine rules. Republic Act 11967 (the Internet Transactions Act of 2023) and the Data Privacy Act set clear expectations for online merchants and e-marketplaces. Here is what to look for — and how IslaMove meets each check.

1. Registered business identity on the homepage

RA 11967 requires online merchants to publish their registered business name, physical address, phone number, and email on their homepage. If a delivery brand hides who they are, treat that as a red flag.

• Registered name: ISLAMOVE SIQUIJOR DELIVERY SERVICES
• Physical address: LOT 2256-A BLOCK NO 0, CANTAROC B, Maria, Siquijor 6229, Philippines
• Phone: +639524707619
• Email: help@islamove.com
• All four appear on our homepage and site footer.

2. DTI business name you can verify

A legitimate Philippine business should have a DTI Business Name Registration you can look up.

• DTI Business Name No.: 8057935
• Verify at bnrs.dti.gov.ph.
• Mayor's Permit No.: 2026-0706104000-0630, Municipality of Maria (valid until 31 Dec 2026)
• D-U-N-S Number: 72-861-1161

3. BIR TIN (tax registration)

Registered operators file taxes. Ask for a TIN — and see whether it is published openly.

• BIR TIN: 671-031-558-00000
• Also shown in our site footer on every page.

4. Merchant verification (e-marketplace duty)

RA 11967 requires e-marketplaces to verify merchants before listing them. Food delivery platforms that list restaurants without basic business checks are cutting corners.

• Every IslaMove partner restaurant submitted business registration, address, and contact details before listing.

5. Internal redress (refunds and cancellations)

The law expects an internal redress mechanism — a clear path when something goes wrong with an order or payment.

• Our redress path is the Refund and Cancellation Policy.
• Eligible cancellations are submitted to the payment operator promptly; you can also reach us via the Contact page.

6. Data privacy notice

RA 10173 (the Data Privacy Act) requires a privacy notice and a way to contact the organization about personal data.

• Privacy notice: islamove.com/privacy/
• Data protection contact: privacy@islamove.com

7. How you pay — and who never handles cash

Prefer platforms that use licensed payment providers and do not ask riders to collect cash at the door. Cash-on-delivery apps make disputes harder and put both customers and restaurants at risk.

• IslaMove is fully cashless. Payments go through licensed payment providers (GCash, Maya, QR Ph, Visa, Mastercard, Apple Pay, Google Pay, and international debit and credit cards).
• Riders never collect cash. Card and e-wallet details are handled by the payment gateway, not stored on our servers.

Bottom line

Before you order elsewhere, ask for a registered name, a physical address, a phone and email, a DTI BN you can look up, a TIN, a refund path, a privacy notice, and cashless checkout through a licensed gateway. IslaMove publishes those facts on the homepage, in the site footer, and on this page.